How do I pay for my membership?
We have multiple ways to pay for your membership. When registering online, you can pay with your credit card – Visa or Mastercard. If paying a new membership or renewal via post, we accept cheques or credit cards.
What if I have forgotten my membership number?
You can call 02 9857 3300 to obtain your membership number.
How do I renew my membership?
We will send you a reminder letter or email a month before your membership is coming up for renewal. You can also call us on 02 9857 3300 at any time to renew over the phone.
Can I cancel my membership at any time?
Yes, you can cancel your membership anytime. Call 02 9857 3300 or email us with the subject line: Membership cancellation.
Do I get a refund if I cancel my membership?
No, there are no refunds on cancelled memberships.
Should you believe that your circumstances for a refund requires special consideration, please make an application in writing via email to firstname.lastname@example.org
Deceased membership can be cancelled or transferred to a carer or supporter. To do this please contact us on 02 9857 3300 between 9:00am – 5:00pm (AEST).